You're not crazy.
Intercom got complicated.
The customer service platform with terrible customer service. We built the opposite: transparent pricing, fast support, no traps.
Based on 500+ reviews from Trustpilot, G2, and Reddit
"Imagine a LIVE SUPPORT company that does not have Live support... and when you do get support, they gaslight you and give you generic template answers."[1]
Intercom user satisfaction
based on 500+ reviews
Negative reviews mention support failures
Reviews citing pricing complaints
Users reporting auto-renewal traps
Trustpilot rating (2.9/5 from 499 reviews)
The Comparison
Everything they promise, we actually deliver.
| Feature | Intercom | SupportWire |
|---|---|---|
| Support Response Time | 24+ hours | <1 hour guaranteed |
| Pricing Transparency | Vague, requires calls | Published & clear |
| Refund Policy | 10 days (often 2 months) | 24 hours, no questions |
| Billing Notifications | Auto-renew, no warning | 30-day advance notice |
| Status Page | None | Real-time, always visible |
| Account Manager | Hard to reach | Dedicated, 24hr response |
| Phone Support | Not available | All plans |
| Uptime | Regular outages | 99.9% guaranteed |
What Intercom Users Say
These aren't cherry-picked. This is what 64% of negative reviews look like.
"I have been reaching out every day for 3 weeks with barely a response. When they do respond it's entirely unhelpful."[2]
"They auto renewed my $20K+ contract and charged my credit card without authorization. No heads up, no email, no communication."[3]
"My Intercom billing shot up by 120%. I used Intercom's AI chatbot Fin for my company, the cost shot up and I'm not able to see significant productivity improvement."[4]
"Over 10 days of useless chatbot loops = no resolution. Refund promised within 10 business days - nearly 2 months later = still nothing."[5]
"Despite making it very clear that we're a funded startup with high traffic projections, we could not get a straight answer on high-volume pricing."[6]
"It breaks ALL the time and support is useless. I've had EVERYTHING going wrong: workflows regularly make errors, reports don't have necessary filters."[7]
Our Guarantees
Every promise Intercom breaks, we keep.
1-Hour Response Guarantee
If we don't respond within 1 hour, your first month is free. Real humans, not chatbots. Every time, every plan.
14-Day Money Back
Full refund within 24 hours. No circular loops. No BS.
Transparent Pricing
No surprise bills. No hidden fees. Everything published upfront.
14-Day Renewal Notice
Email, in-app, and countdown before any renewal. Cancel with one click.
99.9% Uptime
Real-time status page. Proactive notifications. No ghosting.
Dedicated Account Manager
Assigned immediately. 24-hour response. A real person you can reach.
Free Migration
Available on paid plans. We handle the switch from Intercom. Your data, conversations, and contacts, all moved for you.
Have more questions? Check our FAQ or contact our team.
Switch in 24 hours
We handle the migration. You just pick a date.
Sign up & connect Intercom
Data import starts automatically. Conversation history, contacts, saved replies - all migrated.
Import complete
Team invited. Widget configured. Everything ready to test.
Run parallel or go live
Test both widgets side-by-side for a week, or switch immediately. Your call.
Fully switched
Cancel Intercom. Keep your data. Done.
Need help with migration? Talk to our team. Or read the full story behind SupportWire.