Common questions. Honest answers. Common questions. Honest answers.

Yes! Fourteen days. Full access. No credit card. Start your trial and import your existing data to see how SupportWire handles your real conversations.

Per-seat base plus $0.49 per AI resolution. Starter is $39/mo for 4 seats; Growth is $79/mo for 5 seats. Extra seats are $15-$19/mo (cheaper on annual). AI resolutions are $0.49 each — exactly half of Intercom Fin's $0.99 — and only billed when Kal actually closes the ticket. Drafting, summaries, and Copilot stay free. No contact limits. No message volume charges. Every number on one page.

Yes. Reach out to support and we'll extend it. No forms. No sales call. Just ask.

Under 100ms (p50). You can verify it yourself on any page where it's installed. We display the actual load time. Live performance metrics are public, methodology included so you can audit our claims.

Yes. Colors, position, copy, launcher, brand. Make it look like it grew up inside your product, not bolted on after.

Yes. Native iOS and Android with rich push notifications. Your team gets pinged the second a message lands. Not minutes later through a flaky web push.

Every three days, on average. Track every release in the changelog.

Yes. In private beta with a small group of customers. We'd rather get it right than rush it out. Ask us if you want in.

99.9%+ with a public status page and historical data you can check anytime.

Yes. Almost exclusively. Conversation history, contacts, team setup, saved replies — it all imports automatically. Most teams are live in under 24 hours. Continuity keeps every open thread alive, so a customer can reply to their old Intercom message and you pick it up inside SupportWire. See the full migration playbook or compare us side-by-side with Intercom.

Two things: admin access to your Intercom workspace, and an API key. Generate the key from Intercom's developer settings and paste it into the migration flow. From there we pull conversations, contacts, team members and roles, saved replies, tags, and your help articles automatically. Nothing is written back to Intercom, so your old setup stays live until you're ready to flip the switch. If your account has custom fields or integrations we'll map those during onboarding. Ask us if you hit a snag.

Under 24 hours. The import handles conversation history, contacts, team setup, and saved replies automatically. We help you map custom fields and stress-test triggers before you flip the switch. See the migration playbook →

Yes. Same playbook. Conversations, contacts, team, saved replies — imported. Continuity keeps open threads alive across the cutover. Most Crisp teams are live the same day. Start your migration.

Yes. Direct line to SupportWire's engineering team. No ticket queue, no tier-one filter. Start the conversation.

Conversations, contacts, team members and roles, saved replies, tags, and your knowledge base. Custom data and integrations are mapped during onboarding. Nothing on the old tool is touched. You can run both side by side until you're ready.

Fast support software for fast teams. The widget loads in under 100ms. Notifications arrive instantly through native iOS and Android apps. The interface is built for operators who value speed and clarity over feature checklists.

Founder-run companies who care about craft and great customer experience. The kind of teams who treat the support widget as part of the product, not a bolt-on. If your founder still answers customer messages, you'll feel right at home.

Skcript. The company behind it since 2013. Thirteen years building software for large governments, international airports, and customers who don't tolerate downtime. SupportWire started as the tool we wanted for our own team. We still use it every day.