SupportWire AI
Support AI that resolves,
not deflects.
Your AI reads your docs, learns your tone, and gives customers real answers in seconds. When it cannot help, it hands off to your team with full context. Included in every plan.
What it does
AI that works the way support should.
Resolves, not deflects
SupportWire AI reads your help docs and actually answers questions. When it cannot, it hands off to a human with full context. No dead-end bot loops.
Instant first response
Customers get a real answer in seconds, not a "we received your message" placeholder. AI drafts a response the moment a conversation starts.
Learns your voice
Train it on past conversations and help articles. It picks up your tone, your product terms, and your support style. Customers cannot tell the difference.
Smart routing
AI reads intent and urgency, then routes to the right person. Billing questions go to billing. Bug reports go to engineering. No manual triage.
No per-resolution fees
Other tools charge you every time AI solves a ticket. SupportWire AI is included in your plan. Use it as much as you need.
Human handoff with context
When AI escalates, your agent sees the full conversation, the customer profile, and what AI already tried. No "can you repeat that?" moments.
Pricing
No per-resolution fees. Ever.
Other tools charge you every time AI solves a ticket. We think that is backwards. AI should reduce your costs, not add to them.
Intercom Fin
$0.99/resolution
Costs scale with volume
Zendesk AI
$1.00/resolution
Enterprise pricing on top
SupportWire AI
Included
No usage fees, no surprises
How it works
Three steps to smarter support.
Connect your knowledge
Point AI at your help center, docs, or past conversations. It indexes everything and stays in sync as you update.
AI handles the first response
When a customer writes in, AI drafts an answer instantly. Simple questions get resolved. Complex ones get routed.
Your team stays in control
Review AI responses, adjust the tone, set boundaries on what it can handle. You decide how much autonomy it gets.
Try AI-powered support
SupportWire AI is included in every plan. No usage fees, no per-resolution charges.