Day one support. A customer support AI agent that reads your docs and writes the first reply. A free plan that lasts past launch. The stack new products start on and stay on.
Built for new products
Ship the product. We bring the support.
Live chat, an AI agent, a free plan, and pricing that does not punish a good launch. The four reasons new products start with us and never leave.
Live chat
Live chat. Five minutes. Live.
Drop one line of code. Open for business. The widget is fast, dark-mode aware, and shaped to look like part of your product. Not a sticker stuck on top.
AI agent
A customer support AI agent on day one.
Kal reads your knowledge base, drafts the first reply, cites the article, and routes the rest. The kind of AI agent for customer support most teams pay extra for. Yours from the free plan up.
Pricing
A free plan that lasts past launch.
Free forever. No card. No 14-day timer. The free plan is built for the team shipping their first version, not a sales funnel that traps you the day traffic shows up.
Scale
Pricing that does not punish growth.
Flat plans. Not per seat. Not per answer. Each plan ships with a clear AI allowance and a clear price. Need more headroom mid-month? Add a power-up. We ask before we bill. Never auto-charge overage.
Launch tomorrow.
Support starts today.
A live chat widget, an AI agent, and a free plan, set up before your launch tweet has likes. The stack you wish you had on the last product.
The AI agent
A customer support AI agent that ships with your product.
Most teams launching a new product cannot hire a support team on day one. The customer support AI agent fills the gap. Kal reads your knowledge base, drafts the first reply, cites the article it pulled from, and hands off the rest to your inbox with full context.
The good AI agents for customer support do three things: cite every answer, stay inside the scope you set, and never hallucinate a feature you did not ship. Kal does all three. The bad ones bill per resolution and call it innovation. We do not do that.
On the free plan. From your first user. Read more about Kal →
Versus the field
Live chat AI agent. Without the per-answer tax.
The new wave of live chat AI agents bills you the day they answer a ticket. Intercom Fin charges $0.99 per resolution. Most charge per seat on top. Our pricing is flat. No per-answer fee. Plans ship with a clear AI allowance and we ask before billing more — overage never auto-charges.
Long version: Intercom vs SupportWire · All alternatives
Launch playbook
Three steps. One launch.
Snippet. Docs. Open. Most teams ship live chat and an AI agent before lunch on launch day.
Drop the snippet.
One script tag. The widget is live. Five minutes from signup to a real chat with a real customer. No solutions engineer assigned to your account.
Plug in your docs.
Point Kal at the knowledge base, the README, the half-written Notion page. The AI agent indexes everything in under an hour and starts citing answers from the source.
Open for business.
Set tone with three sample replies. Pick the topics Kal owns and the ones it routes. Flip on auto-resolve. Watch the inbox handle itself while you ship the next thing.
Where new products
start their support.
The live chat platform you wish was the default. Now it is.
FAQ
The questions every founder asks.
Written by the team that built it. Sales fluff not included.
Three reasons. Free plan that does not expire — most teams launch on the free tier and stay there for months. An AI agent included on day one — Kal drafts replies and closes repeat questions before you hire your first support person. Flat pricing that scales — no per-seat tax, no per-resolution bill when traffic spikes.
A customer support AI agent is software that reads a customer message, finds the right answer in your docs, and either replies on its own or hands off to a human with full context. The good ones cite their sources. The bad ones hallucinate. SupportWire ships with Kal, an AI agent that cites every reply and routes anything outside its scope to your team.
Same job, different bill. Fin charges $0.99 per resolution. Our live chat AI agent is included on every plan with a clear monthly allowance — 50 on Free, 200 on Starter, 500 on Growth, 1,500 on Business. No per-answer fee. Hit the cap, we ask before billing more. Long version: Intercom vs SupportWire.
Real. No card to start. No 14-day timer. No feature lockout that forces an upgrade the day you launch. Use it as long as it fits. Move to Starter ($29) or Growth ($79) when the volume earns it. Full pricing →
Five minutes. One script tag in your <head>. The widget renders. Type a message into your own product. The first chat lands in your inbox. Plug in docs and the AI agent joins inside an hour.
Yes. The widget is engineered for a Product Hunt #1 day. The AI agent absorbs the repeatable. The pricing does not punish you for the traffic — flat plan, not per-seat, not per-resolution. Most teams add a teammate seat the week after launch. The bill barely moves.
Ship the product. We bring the support.
Free plan. No card. Live chat and an AI agent ready before your launch tweet.