When a product is sold out or discontinued, SupportWire suggests the closest thing you stock, right in the chat, so the shopper finds something else instead of leaving.
What it does
Recommendations from products you stock.
It suggests replacements for sold-out items, listens to what the shopper needs, and points to products that go together. Always from what you have.
Sold out or discontinued
Suggest a replacement on its own.
When a product is sold out or discontinued, SupportWire suggests the closest thing you do stock and explains how it compares. No dead "out of stock" page.
Personal
Listen to what the shopper needs.
If they mention dry skin, a half size, or a budget, SupportWire uses that to pick the right product, the way a good shop assistant would.
Goes-with
Suggest products that go together.
It can suggest products that go well together at the right moment, all from what you stock. A bigger order, with no pushy pop-up on your store.
From your stock
Only suggest what you have.
SupportWire only suggests products you actually have, and links the page it found them on. If nothing fits, it says so and passes you the chat, instead of making something up.
Suggest something else, right in the chat.
When a product is sold out or discontinued, SupportWire suggests the closest thing you stock, so the shopper has somewhere to go instead of leaving.
How it works
How it suggests a replacement.
When the product a shopper wants is gone, SupportWire finds the closest thing you have in stock and explains the difference, right in the chat.
When a product is gone, the shopper usually hits an "out of stock" page with no help on what to buy instead. Many of them just leave.
SupportWire steps in. It knows your products, works out what the shopper liked about the original, and suggests the closest match you have in stock, using whatever they tell it along the way. The shopper keeps shopping instead of leaving.
It's the kind of chat-based recommendation platforms like Gorgias offer, built for your products and your budget. Read more about SupportWire →
Setup
Set it up in three steps.
Add the code, connect your products, and tell it how to recommend. Most stores are live the same day.
Add the code.
Paste one line of code into your Shopify theme. The chat widget shows up across your store in about five minutes. No app review, no setup call.
Connect your products.
Point SupportWire at your product pages so it knows what you sell and what replaces what. It learns everything in under an hour.
Tell it how to recommend.
Write the rules in plain English: "When a product is sold out, suggest the closest match in stock and explain the difference."
Only products you stock. Nothing made up.
SupportWire only suggests products you actually have, and links the page it found them on. If nothing fits, it says so and passes the chat to your team.
FAQ
Common questions.
Plain answers on how it works, what it costs, and how to set it up.
SupportWire knows your products, so it can see what the shopper is asking about and which in-stock items are closest. When something is gone, it suggests the nearest match and explains the difference, instead of showing an "out of stock" page.
No. It only suggests products you actually have, and links the page it found them on. If nothing fits, it says so and passes the chat to your team, instead of making something up.
Yes. If a shopper mentions their skin type, size, or budget in the chat, SupportWire uses that to pick the right product, the way a good shop assistant would. You decide how much weight it gives each of those.
Both work. For something temporarily sold out, it can offer a back-in-stock alert or a close alternative. For a product you have stopped selling, it suggests the permanent replacement. You decide what it does in each case, in plain English.
Paste one line of code into your Shopify theme (theme.liquid, before the closing </head>). The widget shows up in about five minutes. Then point SupportWire at your products and it starts recommending within an hour.
There is a free plan with no card and no expiry. Paid plans start at $39/mo for 4 seats (Starter) and $79/mo for 5 seats (Growth). AI resolutions cost $0.49 each, half of Intercom Fin's $0.99, and only when SupportWire closes the chat. Full pricing →
Add product recommendations to your store's chat.
Free plan. No card. SupportWire suggests the right product, right in your store's chat.