SupportWire answers product, sizing, and order questions from your own store content, cites every reply, and routes the rest to your team. One snippet to install. Free to start.
Built for Shopify stores
Answer the question. Keep the sale.
Product discovery, order questions, an AI agent that reads your store, and live chat that matches your brand. The four jobs a Shopify inbox actually needs done.
Product discovery
Answer the question before the cart.
A shopper asking "does this run small?" or "which one is for sensitive skin?" gets a real answer from your product copy and FAQs, not a form. Fewer drop-offs at the moment of intent.
Order questions
Where is my order, answered.
"Where is my order?" is most of a Shopify inbox. Point SupportWire at your order and shipping policy pages and it handles the repeat questions, so your team only sees the ones that need a human.
AI agent
SupportWire reads your store, not a script.
SupportWire indexes your help docs, product pages, and policies, drafts the first reply, cites the source it pulled from, and routes anything outside its scope to your inbox with full context.
Live chat
One snippet in your theme.
Paste one line into your Shopify theme. The widget is fast, dark-mode aware, and shaped to match your storefront, not a sticker bolted on top of your brand.
Meet shoppers at the moment of intent.
A shopper with a question is a shopper about to buy, or about to leave. Answer it in the chat, from your own content, before the tab closes.
Product discovery
Help shoppers find the right product, in the chat.
Most lost sales are a question that never got answered. "Does this run small?" "Is it fragrance-free?" "Will it ship before Friday?" When the answer lives three clicks deep in a sizing guide, the shopper leaves instead of digging.
SupportWire answers from your product pages, sizing charts, and FAQs at the moment the shopper asks, and cites the source so they can trust it. Engaging shoppers at the moment of intent makes it effortless to find the right product and move toward checkout.
Inspired by what conversational AI does for stores on platforms like Gorgias, built for your stack and your bill. Read more about SupportWire →
Workflows
Write your workflows in plain English.
No flowchart. No node graph. Type your store's rules into the conversational workflow builder in the words you'd use to brief a new hire, and SupportWire follows them.
Whenever there is a refund, ask for OTP verification, and escalate to retention workflows.
If an order hasn't shipped after 5 days, apologise and offer store credit.
For sizing questions, point shoppers to the fit guide before recommending a size.
Add another rule
Each line becomes a rule SupportWire follows, in the chat, on your store, every time. And in Soul.md you set how the AI behaves: its voice, its tone, and the lines it won't cross. More on how SupportWire works →
Versus the field
Conversational AI. At half the going rate.
Pay per resolution, like the rest, but for half the price. Intercom Fin charges $0.99 per resolution. We charge $0.49, exactly half, and only when SupportWire actually closes the ticket. Drafting and Copilot stay free.
Long version: Intercom vs SupportWire · All alternatives
Setup playbook
Three steps. One storefront.
Snippet. Content. Answer. Most stores have conversational AI live before the next order comes in.
Add the snippet.
Paste one script tag into your Shopify theme. The chat widget renders on every page of your store. Five minutes, no app review queue, no solutions engineer.
Point SupportWire at your store.
Feed SupportWire your product pages, sizing guides, shipping and returns policy, and FAQ. It indexes everything in under an hour and starts citing answers from your own content.
Let it answer.
Set tone with a few sample replies. Pick the topics SupportWire owns (sizing, stock, WISMO) and the ones it routes. Flip on auto-resolve and watch the repeat questions handle themselves.
Your own support force. For your Shopify store.
It never invents an answer. It follows the rules you write. It works every hour you're closed. A full support team, running on your terms.
FAQ
The questions every store owner asks.
Written by the team that built it. Sales fluff not included.
It is software that reads a shopper's message, finds the right answer in your store's content (product pages, sizing guides, shipping policy) and either replies on its own or hands off to a human with context. SupportWire is an AI agent that cites every reply so a shopper (and you) can see exactly where the answer came from.
Paste one script tag into your Shopify theme (theme.liquid, before the closing </head>). The chat widget renders across your storefront in about five minutes. Then point SupportWire at your help docs and product pages and the AI agent joins inside an hour.
Yes. When a shopper asks something like "does this run small?" or "which one is fragrance-free?", SupportWire answers from your product copy and FAQs at the moment of intent. Answering the question before the cart is the difference between a sale and a bounce.
WISMO is the bulk of most Shopify inboxes. Point SupportWire at your order and shipping policy pages and it resolves the repeat questions automatically, so your team only sees the ones that genuinely need a person.
There is a free plan with no card and no expiry, fine for a small store. Paid plans are honest per-seat: Starter is $39/mo for 4 seats, Growth is $79/mo for 5 seats. AI resolutions are billed at $0.49 each, half of Intercom Fin's $0.99, and only when SupportWire actually closes the ticket. Full pricing →
No. SupportWire answers from your indexed content and cites the source on every reply. If the answer is not in your store's content, it routes to your team instead of guessing. That is the whole point of citing every reply.
Answer the question. Keep the sale.
Free plan. No card. Conversational AI on your Shopify store before the next order lands.