Intercom Pricing Calculator

Intercom's pricing looks simple until the bill arrives. Configure your team below and see what you'll actually pay.

Company size:

Configure Your Setup

Plan tier
3
500

$0.99 per resolution

0 of 3

$35/agent/month (free tier: 10 conversations/agent/month)

$99/month flat

What they show you

Base plan cost

$87

/ month

Per seat

$29

What you actually pay

True total cost

$582

/ month

Effective per seat

$194.00

Monthly Cost Breakdown

Essential plan (3 seats) $87
Fin AI (500 resolutions) $495
Copilot unlimited (0 agents) $0
Proactive Support Plus $0
Monthly total $582
Annual total $6,984

Why Intercom costs more than you think

Intercom advertises "from $29/seat/month" but that's the starting line, not the finish. The moment you turn on their AI features - which they heavily promote - your bill starts climbing in ways that are hard to predict.

Fin AI charges per resolution, meaning your cost scales directly with your support volume. The more customers you help, the more you pay. Copilot's free tier is capped at 10 conversations per agent per month, which most active support teams blow through in a day or two. And features like Proactive Support Plus that many teams consider essential are billed separately.

The result is that a team of 10 on the Advanced plan can easily spend $2,000-3,000/month when all these costs are factored in - far from the $850/month the plan page suggests.

Frequently asked questions

Intercom's listed prices start at $29/seat/month (Essential plan, billed annually), but that's just the base. Most teams end up paying significantly more once you add Fin AI resolutions ($0.99 each), Copilot seats ($35/agent/month for unlimited), and optional add-ons like Proactive Support Plus ($99/month). A 10-person team on the Advanced plan with moderate AI usage can easily spend $1,500+/month.
Fin is Intercom's AI chatbot that resolves customer questions automatically. Each time Fin successfully handles a conversation without human intervention, that counts as a 'resolution' and costs $0.99. The catch is that this cost scales with your volume - if Fin handles 5,000 conversations a month, that's an extra $4,950 on top of your base plan.
Copilot is Intercom's AI assistant for your support agents. You get 10 free conversations per agent per month on any plan. If your agents use it more than that, you'll need to pay $35/agent/month for unlimited access. For teams that rely heavily on AI-assisted responses, this adds up quickly.
Beyond the per-seat plan price, common additions include: Fin AI resolutions ($0.99 per resolution), Copilot unlimited ($35/agent/month), Proactive Support Plus ($99/month), and the gap between monthly and annual billing (monthly pricing is ~20% higher). Many teams don't realize these costs until after they've committed to the platform.
The prices shown in this calculator use Intercom's annual billing rates, which are the lower option. If you choose monthly billing, expect to pay roughly 20% more per seat. Intercom's monthly rates are: Essential $39, Advanced $99, and Expert $139 per seat/month.
SupportWire offers modern customer support tools without the per-resolution AI charges or layered add-on pricing. You get live chat, AI assistance, and a knowledge base in a single, predictable price - no surprise line items at the end of the month.

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