Every release, improvement, and fix to SupportWire. We ship one impactful update every month.
Shipping pace
26shipped in 90 days.
13 a month, on average.
April 2026
Introducing tasks
New Feature · Track follow-ups alongside conversations — with assignees, real-time updates, search, and activity notifications in the chat timeline.
Introducing real-time analytics
New Feature · Dashboard numbers update live as conversations come in, plus a stats leaderboard and a reorganized settings sidebar.
Introducing business hours and delight touches
New Feature · A retro time range bar for business and shift hours, searchable timezones, and small moments of joy throughout the app.
Introducing bot policies and shift hours
New Feature · Decide exactly when the bot takes over a conversation and set per-teammate shift hours for smarter routing.
Introducing demo mode
New Feature · A fully scripted playground for showing SupportWire to your team — watermark, simulator, presets, and dark mode toggle.
Introducing the resolutions dashboard
New Feature · See how many conversations your bot is closing on its own, plus a redesigned app sidebar and a new Closed inbox view.
March 2026
Introducing the rich text composer
New Feature · Lists, code blocks, blockquotes, and a conversation context menu for delete, status, and copy link.
Introducing AI rephrase and conversation summaries
New Feature · Rephrase replies in one click and get AI-generated summaries of long threads in the right sidebar.
Introducing internal notes
New Feature · Leave private notes on any conversation that only your team can see.
Introducing conversation imports
New Feature · Bring your entire conversation history into SupportWire with progress tracking, rollback, and per-entity breakdowns.
Introducing conversation history in the widget
New Feature · Logged-in customers can browse all their past conversations and send annotated screenshots.
Introducing the refreshed widget
New Feature · New responsive sizing, B&W brand mark, mobile fullscreen, and dark mode improvements.
Introducing rich push notifications on iOS
New Feature · See the sender avatar and image attachments right in your push notifications. Plus pin conversations to the top of your list.
Introducing billing
New Feature · Manage your subscription, switch plans, and track usage directly from Settings.
Introducing customer profiles
New Feature · A dedicated page for every customer with their conversations, location on a 3D globe, and new filters to find who you are looking for.
Introducing refined widget animations
New Feature · Spring-smooth open and close animations, a trigger entrance effect, and a loader bundle reduced from 198KB to 43KB.
Introducing merge conversations
New Feature · Combine multiple conversations from the same customer into one thread. One click, full history, no lost context.
Introducing your brand in the widget
New Feature · Your organization logo now appears in the widget chat header. Automated messages can trigger when customers visit specific pages.
Introducing message automations
New Feature · Send messages automatically when customers visit specific pages. Set URL patterns, write your message, and let it run.
Introducing MCP configuration
New Feature · Connect external tools to SupportWire through the new MCP configuration card in Developer Settings.
Full Arabic and Tamil language support
New Feature · SupportWire now speaks Arabic and Tamil. The entire interface, every button, label, and message, adapts to your language.
Conversation members, RTL support, and smarter conversation handling
New Feature · Invite teammates into specific conversations, see who is involved at a glance, and conversations reopen automatically when customers reply.
Keyboard shortcuts, haptic feedback, and offline mode on iOS
New Feature · Move faster on desktop, feel every action on mobile, and keep supporting customers even when your connection drops.
February 2026
Your logo in the sidebar, unread counts, and clickable links
New Feature · Upload your organization logo and profile picture, see unread message counts on every conversation, and links in chat are now clickable.
Social sign-in, new conversations, and a complete users page
New Feature · Sign in with Google or Apple across all platforms, start conversations from the inbox, manage spam, pin conversations, search within threads, and a fully functional users page.
Typing indicators, new dashboard, and message management
New Feature · Real-time typing indicators across all platforms, a redesigned dashboard with insights and trends, message deletion, and SSO token support.
Inbox overhaul, AI assistant config, and iOS catches up
New Feature · Resolved conversations tab, drag-to-reorder inbox, contact search, AI assistant settings, and full conversation management on iOS.
Webapp: Command bar with scopes and quick actions
New Feature · A redesigned command bar with scope filtering, quick navigation to any page or setting, keyboard shortcuts, and recent search history.
Search everywhere, AI assistant, and knowledge store sync
New Feature · Full-text search on iOS, AI chat assistant in the webapp, live knowledge stores, and a smoother settings experience.
iOS: Native integrations and conversation management
New Feature · Calendar, Reminders, and Mail integrations, conversation assignees, status management, starring, and video thumbnails.
Webapp: Inbox, search, and knowledge stores
New Feature · Chat renamed to Inbox with conversation management, fast full-text search, knowledge stores, video lightbox, and a new motion system.
Widget: Glassmorphism, starter prompts, and dark mode fix
Improvement · Glassmorphism effects, starter prompts for new conversations, document title notifications, and a fix for dark mode leaking from parent pages.
iOS: Dashboard, inbox filters, and team roles
New Feature · A new dashboard tab with charts, inbox filter pills, full role management, and on-device conversation summaries.
Webapp: Dashboard analytics, integrations, and dev tools
New Feature · A new analytics dashboard with peak timing heatmap, integrations management, and a developer toolbar for the SupportWire web app.
iOS: Push notifications and home screen widget
New Feature · Push notifications with quick reply, a home screen widget for conversation stats, and customer attribute display.
Webapp: Typing indicators, video, and message editing
Improvement · Typing indicators, video embedding, message editing, user info panels, and a polished chat experience across the SupportWire web app.
Widget: File uploads, drag-and-drop, and user data
Improvement · The widget now supports file drag-and-drop, video attachments, user data attributes with OS detection, and improved scroll behavior.
iOS: Audio messages, file attachments, and caching
New Feature · The iOS app now supports audio recording, file attachments, three-layer caching, Apple Handoff, and swipe-to-reply in conversations.
Webapp: Design system, auth, and real-time chat
New Feature · New minimal design system, secure authentication, dark mode, real-time chat, and the foundation for the SupportWire web app.
January 2026
Widget: Redesigned chat UI and npm package
New Feature · The SupportWire widget got a full UI redesign with glassmorphism effects, rich text editing, and is now available as an npm package.
Native iOS app on TestFlight
New Feature · SupportWire now has a native iOS app built with SwiftUI, available on TestFlight for early testing. Fast, native, and feels like chatting on iMessage.
Alpha release
Announcement · SupportWire alpha is live at FeatureOS with the core help widget, knowledge base, custom theming, and real-time chat. Here is what shipped in our first release.
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