Changelog
New updates and improvements to SupportWire.
Introducing conversation history in the widget
Logged-in customers can browse all their past conversations and send annotated screenshots.
March 2026
12Introducing the refreshed widget
New responsive sizing, B&W brand mark, mobile fullscreen, and dark mode improvements.
Introducing rich push notifications on iOS
See the sender avatar and image attachments right in your push notifications. Plus pin conversations to the top of your list.
Introducing billing
Manage your subscription, switch plans, and track usage directly from Settings.
Introducing customer profiles
A dedicated page for every customer with their conversations, location on a 3D globe, and new filters to find who you are looking for.
Introducing refined widget animations
Spring-smooth open and close animations, a trigger entrance effect, and a loader bundle reduced from 198KB to 43KB.
Introducing merge conversations
Combine multiple conversations from the same customer into one thread. One click, full history, no lost context.
Introducing your brand in the widget
Your organization logo now appears in the widget chat header. Automated messages can trigger when customers visit specific pages.
Introducing message automations
Send messages automatically when customers visit specific pages. Set URL patterns, write your message, and let it run.
Introducing MCP configuration
Connect external tools to SupportWire through the new MCP configuration card in Developer Settings.
Full Arabic and Tamil language support
SupportWire now speaks Arabic and Tamil. The entire interface, every button, label, and message, adapts to your language.
Conversation members, RTL support, and smarter conversation handling
Invite teammates into specific conversations, see who is involved at a glance, and conversations reopen automatically when customers reply.
Keyboard shortcuts, haptic feedback, and offline mode on iOS
Move faster on desktop, feel every action on mobile, and keep supporting customers even when your connection drops.
February 2026
16Your logo in the sidebar, unread counts, and clickable links
Upload your organization logo and profile picture, see unread message counts on every conversation, and links in chat are now clickable.
Social sign-in, new conversations, and a complete users page
Sign in with Google or Apple across all platforms, start conversations from the inbox, manage spam, pin conversations, search within threads, and a fully functional users page.
Typing indicators, new dashboard, and message management
Real-time typing indicators across all platforms, a redesigned dashboard with insights and trends, message deletion, and SSO token support.
Inbox overhaul, AI assistant config, and iOS catches up
Resolved conversations tab, drag-to-reorder inbox, contact search, AI assistant settings, and full conversation management on iOS.
Webapp: Command bar with scopes and quick actions
A redesigned command bar with scope filtering, quick navigation to any page or setting, keyboard shortcuts, and recent search history.
Search everywhere, AI assistant, and knowledge store sync
Full-text search on iOS, AI chat assistant in the webapp, live knowledge stores, and a smoother settings experience.
iOS: Native integrations and conversation management
Calendar, Reminders, and Mail integrations, conversation assignees, status management, starring, and video thumbnails.
Webapp: Inbox, search, and knowledge stores
Chat renamed to Inbox with conversation management, fast full-text search, knowledge stores, video lightbox, and a new motion system.
Widget: Glassmorphism, starter prompts, and dark mode fix
Glassmorphism effects, starter prompts for new conversations, document title notifications, and a fix for dark mode leaking from parent pages.
iOS: Dashboard, inbox filters, and team roles
A new dashboard tab with charts, inbox filter pills, full role management, and on-device conversation summaries.
Webapp: Dashboard analytics, integrations, and dev tools
A new analytics dashboard with peak timing heatmap, integrations management, and a developer toolbar for the SupportWire web app.
iOS: Push notifications and home screen widget
Push notifications with quick reply, a home screen widget for conversation stats, and customer attribute display.
Webapp: Typing indicators, video, and message editing
Typing indicators, video embedding, message editing, user info panels, and a polished chat experience across the SupportWire web app.
Widget: File uploads, drag-and-drop, and user data
The widget now supports file drag-and-drop, video attachments, user data attributes with OS detection, and improved scroll behavior.
iOS: Audio messages, file attachments, and caching
The iOS app now supports audio recording, file attachments, three-layer caching, Apple Handoff, and swipe-to-reply in conversations.
Webapp: Design system, auth, and real-time chat
New minimal design system, secure authentication, dark mode, real-time chat, and the foundation for the SupportWire web app.
January 2026
3Widget: Redesigned chat UI and npm package
The SupportWire widget got a full UI redesign with glassmorphism effects, rich text editing, and is now available as an npm package.
Native iOS app on TestFlight
SupportWire now has a native iOS app built with SwiftUI, available on TestFlight for early testing. Fast, native, and feels like chatting on iMessage.
Alpha release
SupportWire alpha is live at FeatureOS with the core help widget, knowledge base, custom theming, and real-time chat. Here is what shipped in our first release.