February 23, 2026 at 10:00 AM
New Feature
v0.0.18

Social sign-in, new conversations, and a complete users page

Google and Apple sign-in, agent-initiated conversations, spam management, and a full users page.

  • Sign in with Google or Apple on web and iOS, auto-links existing accounts
  • Compose button to start conversations with any customer by email
  • Mark conversations as spam from the right-click menu, AI assistant skips spam automatically
  • Pin conversations to the top of the inbox
  • Filter by "Your inbox" or "Unassigned"
  • Search within a conversation thread, navigate matches with Enter and Shift+Enter
  • System messages for resolved, reopened, and reassigned events
  • Users page: search, sort, filter by All/Starred/Blocked
  • Password reset from login page
  • Green online indicators for team members
  • Helpdock to SupportWire rebrand complete across all platforms
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