Social sign-in, new conversations, and a complete users page
Sign in with Google or Apple across all platforms, start conversations from the inbox, manage spam, pin conversations, search within threads, and a fully functional users page.
Google and Apple sign-in, agent-initiated conversations, spam management, and a full users page.
- Sign in with Google or Apple on web and iOS, auto-links existing accounts
- Compose button to start conversations with any customer by email
- Mark conversations as spam from the right-click menu, AI assistant skips spam automatically
- Pin conversations to the top of the inbox
- Filter by "Your inbox" or "Unassigned"
- Search within a conversation thread, navigate matches with Enter and Shift+Enter
- System messages for resolved, reopened, and reassigned events
- Users page: search, sort, filter by All/Starred/Blocked
- Password reset from login page
- Green online indicators for team members
- Helpdock to SupportWire rebrand complete across all platforms