Stories, updates, and insights from our team.
64% of Intercom's negative Trustpilot reviews cite support failures. I built SupportWire to fix that - fast, predictable support software with no per-resolution fees.
Fin's Monitor feature is locked behind a $99/month Pro add-on. Here's what you're actually paying for, and why quality monitoring shouldn't be a premium upsell.
Crisp has a 1.7/5 on Trustpilot. We tested 10 alternatives hands-on with honest takes on pricing, AI, and what each tool actually gets right.
HelpCrunch caps AI at 50 chats/month and the full plan costs $620/month. We tested 10 alternatives with real pricing and honest tradeoffs. Find your fit.
Olark scores 3/5 on Trustpilot and still has no AI or ticketing. We tested 10 alternatives with real takes on AI, pricing, and what each one does better.
LiveAgent starts at $15/agent/month, but teams pay 3-5x more after social add-ons and forced tier upgrades. Full cost breakdown with calculator.
AI cut the cost of handling support conversations toward zero. Teams that rethink their support org now will build a compounding structural advantage. See how.
Five product principles guide every decision at SupportWire - from sub-100ms widget loads to predictable pricing. Speed, simplicity, human support, zero bloat.