Introducing AI rephrase and conversation summaries

Two AI tools land in the inbox today.

Rephrase lives as a dropdown in the message composer. Draft a reply, pick a tone — shorter, friendlier, more formal, more apologetic — and the AI rewrites it in place. Accept, tweak, or keep the original.

Conversation summary is a new pane in the right sidebar that condenses the whole thread into a paragraph. Useful when picking up a conversation cold or handing one off mid-stream. Summaries regenerate when the conversation evolves, so you don't have to scroll back through a hundred messages to figure out where things stand.

Also in this update

• The summary pane sits alongside the Notes pane and the customer profile in a single scrollable sidebar
• Rephrase preserves formatting from the rich text editor — lists, links, and code stay intact
• Conversation summary generation runs through a dedicated AI endpoint that keeps your workspace data isolated