Webapp: Inbox, search, and knowledge stores
Chat renamed to Inbox with conversation management, fast full-text search, knowledge stores, video lightbox, and a new motion system.
Chat renamed to Inbox. Full-text search and knowledge stores added to the webapp.
- Conversation count badge and status filters in the inbox
- Assignee visible on each conversation
- Conversations track state: open, pending, resolved
- Full-text search across all messages, customer names, and metadata
- Knowledge stores: create, edit, and delete support articles inside SupportWire
- Video attachments open in a lightbox with download and link copy
- Shared motion system for consistent animations and transitions
- Reduced re-renders and duplicate network requests