Introducing conversation imports

Moving to SupportWire from another support tool no longer means leaving your history behind. The new Imports page walks you through connecting your existing workspace, fetches every conversation, message, and contact, and brings them in with original timestamps preserved.

Imports run in the background with live progress. You can watch entities come through one at a time, see per-entity breakdowns (conversations, messages, contacts), and inspect a failed-items log for anything that didn't make it. If you need to start over, cancel a running import or roll back a completed one in one click.

A new Data section in Settings houses Imports alongside existing export flows. Each import gets its own detail page with the full log, stats, and the ability to retry failed items.

Also in this update

• Guest submissions now track claimed_by_user_id so handed-off conversations stay attached to the right teammate
• Imported contacts preserve their original first-seen timestamps
• Import workers run in parallel with per-conversation orchestration for faster throughput