Introducing conversation history in the widget

Logged-in customers can now see all their past conversations in the widget. Instead of always starting a new thread, they can pick up where they left off. The conversation list shows each thread with the latest message and opens directly into the chat.

Customers can also capture a screenshot of the page they are on, annotate it with arrows, rectangles, text, or freehand drawing, and send it as an attachment. Much easier than trying to describe a bug in words.

Also in this update

• Your organization's logo now shows in the widget header
• Redesigned conversation list with a cleaner layout