Introducing the resolutions dashboard
See how many conversations your bot is closing on its own, plus a redesigned app sidebar and a new Closed inbox view.
The dashboard picked up a bot vs human resolutions card that shows, at a glance, what share of your conversations are being resolved by the bot versus a teammate. A proportion bar gives you the split today, and an area chart below it tracks the trend over time. The status card and resolutions card each get a full half-width for a cleaner read.
The left sidebar was redesigned with pill-shaped nav containers — Inbox, Conversations, Customers, and Dashboard sit inside their own soft pills with clearer active states. The existing accordion was replaced with pill tabs, and cursor-pointer now applies globally on interactive elements.
Inbox picked up three inbox-wide refinements: a Closed view alongside Open, Mark as unread from the conversation context menu, and inbox count badges that read straight from the root API so they stay in sync everywhere.
Also in this update
- Circular reveal animation when toggling between light and dark modes — the new theme blooms out from the toggle button
- UserInfoPane and LocationMap globe have been polished — attribute display is tighter and the globe renders cleanly in the banner variant
- New "Copy environment" button in the dev tools and improved device helpers
- Comprehensive design system sweep aligning components with the SupportWire design language