Introducing real-time analytics
Dashboard numbers update live as conversations come in, plus a stats leaderboard and a reorganized settings sidebar.
The dashboard is now live. Analytics broadcasts over the organization's inbox channel, so every card — open conversations, resolutions, response times, leaderboard — updates the moment the underlying data changes. No refresh needed.
A new stats leaderboard endpoint ranks teammates by resolutions, response speed, and active conversations over a chosen window. It feeds a teammate-ranked view on the dashboard and is available as a standalone API for anyone building their own reports.
Settings sidebar was reorganized: Knowledge Store is promoted to a top-level item, Teammates and Pinned sections load asynchronously so the sidebar renders instantly, and typography was tightened to match the inbox sidebar.
Billing got a polish pass: pricing lays out cleanly, upgrades flow through a multi-step dialog, and crossing a plan boundary triggers a short celebration moment.
Also in this update
- End-of-list quick nav from All inbox jumps straight to Resolved and Closed when you hit the bottom
- Inbox count badges cap at 99+ for tighter layout
- Conversation list scroll position is now preserved when you select a conversation
- Conversation broadcasts split into user and team channels so private conversations don't leak into team feeds
- Sentry upgraded to v12 with BetterStack error logging wired in
- Slack integration exposes a V2 GET endpoint for fetching channel configuration