Introducing merge conversations

Multiple conversations from the same customer can now be merged into a single thread. Open any conversation and the User Info sidebar will show that customer's other open conversations. Click Merge, confirm, and all messages collapse into the current thread with a system message marking where the merge happened. Merged conversations close automatically.

This is useful when a customer reaches out from different pages or opens a new chat without continuing the previous one. Instead of switching between threads, merge them and get the full history in one place.

Also in this update

• Forgot password flow added to the login page with email reset links
• Unread counts now update instantly on read
• Pin and unpin actions show system messages in the timeline