Conversation members, RTL support, and smarter conversation handling

Shared conversations, right-to-left language groundwork, and conversations that know when to reopen.

Conversation members

Not every conversation belongs to one person. Now you can invite teammates or external collaborators into a specific conversation by email. Each member shows up as an avatar in the chat header, so you always know who is in the loop.

Group conversations display a proper title instead of just showing the customer name. Admins control who gets added or removed. If someone is already in the conversation, the app won't let you add them again.

This is for teams where support crosses departments. Loop in engineering, billing, or anyone else without forwarding threads or switching tools.

RTL language support

The entire webapp now adapts its layout for right-to-left languages like Arabic and Hebrew. Margins, padding, icons, and text direction all flip automatically based on the organization's locale setting.

Nothing changes for left-to-right users. But if your team or customers work in RTL languages, the interface now feels native instead of mirrored.

Auto-reopen resolved conversations

When a customer replies to a resolved conversation, it reopens automatically. No manual triage needed.

Only customer messages trigger this. Team messages and system updates won't accidentally reopen threads you already closed. The reopened conversation moves back into your inbox with the latest message visible.

Also in this update

• Assignee names now appear in the conversation list so you can see who owns what without opening the thread
• Video attachments require a text message before sending, preventing accidental blank video drops
• Widget dropdown menus are now visible on light backgrounds
• Widget chat scrolls to the latest message even when attachments are loading
• Smoother loader animations and redesigned error states in the widget