One product, four bills.
Pick the one product.
LiveChat split into four separate subscriptions: chat, bots, tickets, and knowledge base. A complete setup costs $180+/mo before agent seats. We believe support should be one product, one price.
The Real Cost
The gap between the landing page and the invoice
LiveChat is genuinely hard to evaluate. That is not an accident.
Monthly cost for the full stack
Chat + Bot + Tickets + KB before seats
Trustpilot score from 120 reviews
Silent disconnections are the top complaint
Chat history on the Starter plan
Then your conversations disappear
22 features. 7 categories.
No hiding.
Every feature that matters, compared honestly between LiveChat and SupportWire.
| Feature | LiveChat | SupportWire |
|---|---|---|
| Pricing | ||
| Starting Price | $19/agent/mo (1 agent max) | Simple per-seat pricing |
| Pricing Model | 4 separate products | Transparent per-seat |
| Per-Resolution AI Fees | Separate ChatBot product ($52+) | Included in every plan |
| Channels | ||
| Live Chat | Core product | Real-time with proactive triggers |
| Phone Support | Not available | All plans |
| Ticketing | Separate HelpDesk ($29+/mo) | Full ticketing with SLAs |
| Knowledge Base | Separate product ($49+/mo) | Public and internal |
| AI | ||
| AI Chatbot | Separate ChatBot ($52+/mo) | AI-native, included |
| AI Learning | Template-based | Learns from conversations |
| 24/7 Automation | Requires ChatBot subscription | Works 24/7 autonomously |
| Platform | ||
| Setup Time | Quick for chat only | Hours, not weeks |
| Design Quality | Clean but aging | Modern, minimal |
| Widget Performance | Lightweight | Performance-optimized |
| White-Label Branding | Enterprise only | Your brand only |
| Cancellation | Requires support to cancel | One-click, any time |
| Data & Security | ||
| Data Export | Limited export | Full data portability |
| SOC 2 Compliance | Security measures in place | |
| Analytics | ||
| Reporting | Strong analytics | Full analytics |
| SLA Management | Basic SLA features | Built-in SLA tracking |
| CSAT Surveys | Post-chat surveys | Built-in |
| Integrations | ||
| Native Integrations | 200+ apps | Growing ecosystem |
| Open API | REST API | Full REST API |
What the pricing page
doesn't tell you
Real costs reported by LiveChat users and discovered in the fine print.
- * Starter plan capped at 1 agent with 60-day chat history
- * Jump from Starter ($20) to Team ($49) is 2.5x per agent
- * ChatBot (automation): separate product, starts at $52/mo
- * HelpDesk (ticketing): separate product, $29/mo
- * KnowledgeBase: separate product, $49/mo
- * Full stack (chat + bot + tickets + KB) easily exceeds $180/mo before seats
Why teams leave LiveChat
When the company that sells chat software logs you out without telling you.
Four products where there should be one
LiveChat, ChatBot, HelpDesk, KnowledgeBase. Each is a separate subscription from the same parent company (Text.com). What used to be features inside one product got unbundled into four revenue streams. A team that needs chat + automation + ticketing + help center is looking at $180+/month before adding agent seats.
Silent disconnections lose you customers
The app logs agents out across PC, Mac, and mobile without notification. Your team thinks they're available. Customers see 'offline.' Multiple Trustpilot reviews describe this as an ongoing, unfixed issue. For a chat product, silently going offline is the worst possible bug.
The Starter plan isn't really a plan
One agent maximum. 60-day chat history. No chatbot integration. The Starter plan exists so LiveChat can advertise '$20/mo' while the real starting point is Team at $49/agent. That's a 2.5x jump the moment you add a second agent.
Cancelling is harder than signing up
Trustpilot reviewers describe LiveChat subscriptions as "a prison you cannot get out of easily." Removing a payment card requires contacting support. Users report being charged after cancellation and duplicate billing that takes weeks to resolve.
What LiveChat users are saying
All sourced from Trustpilot, Capterra, and G2. We did not write these.
"App constantly logs me out on PC, Mac, and mobile. No notification when it happens. We missed dozens of chats before we realized we were showing as offline."
"Got charged $805 without warning. When I tried to cancel, I couldn't remove my payment method without going through support. Took 3 weeks."
"I need chat, a chatbot, and ticketing. That's three separate subscriptions from the same company. It used to be one product. Now I'm paying triple."
"Support takes weeks to respond. For a company that sells customer communication tools, the irony is painful."
The Verdict
Our honest take
LiveChat was the gold standard for live chat in the 2010s. Clean UI, reliable real-time messaging, strong analytics. But the decision to split one product into four subscriptions turned a simple tool into a billing maze. When the company that sells customer communication software can't keep their own app connected, and when cancelling requires a support ticket, the message is clear: they've optimized for revenue, not for you. SupportWire bundles chat, AI, ticketing, and knowledge base into one product with one subscription - the way it should be.
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