One product, four bills.
That's the LiveChat way.
LiveChat unbundled into four separate products: LiveChat, ChatBot, HelpDesk, and KnowledgeBase. Each has its own subscription. We believe support software should be one product with one price.
Four subscriptions to run one support team
LiveChat split what should be one product into four separate revenue streams. Here is what you are actually paying for.
Total before adding agent seats
That is the base cost before a single agent seat is counted. Add three agents on the Team plan and you are well past $300/mo.
Chat. AI. Ticketing. Knowledge base.
Everything included. One price. One login. One product.
The Comparison
What you get with each, side by side.
| Feature | LiveChat | SupportWire |
|---|---|---|
| All-in-One Platform | Chat, bot, tickets, KB are 4 separate products | Everything in one platform, one price |
| AI Chatbot | Separate ChatBot product ($52+/mo) | AI built into every plan |
| Ticketing | Separate HelpDesk product ($29+/mo) | Unified inbox with ticketing built in |
| Knowledge Base | Separate KnowledgeBase product ($49+/mo) | Help center included |
| Starter Plan Limits | 1 agent max, 60-day history | No artificial agent caps |
| Widget Customization | Only 2 templates available | Fully customizable to your brand |
| Cancellation | Users report difficulty removing payment info | Cancel with one click, any time |
| Notification Reliability | Silent disconnections, missed chats reported | Reliable alerts across all devices |
Why teams leave LiveChat
Four pain points that keep coming up in reviews, support tickets, and Reddit threads.
Four products where there should be one
LiveChat, ChatBot, HelpDesk, KnowledgeBase. Each is a separate subscription from the same parent company (Text.com). What used to be features inside one product got unbundled into four revenue streams. A team that needs chat + automation + ticketing + help center is looking at $180+/month before adding agent seats.
Silent disconnections lose you customers
The app logs agents out across PC, Mac, and mobile without notification. Your team thinks they're available. Customers see 'offline.' Multiple Trustpilot reviews describe this as an ongoing, unfixed issue. For a chat product, silently going offline is the worst possible bug.
The Starter plan isn't really a plan
One agent maximum. 60-day chat history. No chatbot integration. The Starter plan exists so LiveChat can advertise '$20/mo' while the real starting point is Team at $49/agent. That's a 2.5x jump the moment you add a second agent.
Cancelling is harder than signing up
Trustpilot reviewers describe LiveChat subscriptions as "a prison you cannot get out of easily." Removing a payment card requires contacting support. Users report being charged after cancellation and duplicate billing that takes weeks to resolve.
What LiveChat users actually say
These come directly from Trustpilot, G2, and Capterra. No cherry-picking.
"App constantly logs me out on PC, Mac, and mobile. No notification when it happens. We missed dozens of chats before we realized we were showing as offline."
"Got charged $805 without warning. When I tried to cancel, I couldn't remove my payment method without going through support. Took 3 weeks."
"I need chat, a chatbot, and ticketing. That's three separate subscriptions from the same company. It used to be one product. Now I'm paying triple."
"Support takes weeks to respond. For a company that sells customer communication tools, the irony is painful."
LiveChat was the gold standard for live chat in the 2010s. Clean UI, reliable real-time messaging, strong analytics. But the decision to split one product into four subscriptions turned a simple tool into a billing maze. When the company that sells customer communication software can't keep their own app connected, and when cancelling requires a support ticket, the message is clear: they've optimized for revenue, not for you. SupportWire bundles chat, AI, ticketing, and knowledge base into one product with one subscription - the way it should be.
Ready for one product instead of four?
Chat, AI, ticketing, and knowledge base. One login, one bill, one team that actually responds.
Explore more matchups
See how other combinations stack up.