3-Way Comparison
Intercom, Crisp and LiveChat.
Who wins?
Three popular support tools compared with SupportWire across 22 features, 7 categories. No marketing spin, just the data.
Feature Comparison
22 features. 7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 4 platforms.
| Feature | Intercom | Crisp | LiveChat | SupportWire |
|---|---|---|---|---|
| Pricing | ||||
| Starting Price | $29/seat/mo + AI fees | Free / $45 / $95 / $295 | $19/agent/mo (1 agent max) | Simple per-seat pricing |
| Pricing Model | Per seat + per-resolution | Per workspace (most pay $295) | 4 separate products | Transparent per-seat |
| Per-Resolution AI Fees | $0.99 per AI resolution | $25 AI credits/mo on Essentials | Separate ChatBot product ($52+) | Included in every plan |
| Channels | ||||
| Live Chat | Messenger + proactive | Real-time chat | Core product | Real-time with proactive triggers |
| Phone Support | Add-on ($80+/mo) | Not available | Not available | All plans |
| Ticketing | Full ticketing system | Basic, no SLA management | Separate HelpDesk ($29+/mo) | Full ticketing with SLAs |
| Knowledge Base | Articles + help center | Help center included | Separate product ($49+/mo) | Public and internal |
| AI | ||||
| AI Chatbot | Fin AI (65% resolution rate) | $25/mo AI credit budget | Separate ChatBot ($52+/mo) | AI-native, included |
| AI Learning | Trains on help content | Manual training only | Template-based | Learns from conversations |
| 24/7 Automation | Workflows + bots | Bot + triggers | Requires ChatBot subscription | Works 24/7 autonomously |
| Platform | ||||
| Setup Time | 2-4 weeks | Quick setup | Quick for chat only | Hours, not weeks |
| Design Quality | Modern, polished | Clean, modern | Clean but aging | Modern, minimal |
| Widget Performance | Optimized | Lightweight | Lightweight | Performance-optimized |
| White-Label Branding | Higher tiers only | Plus plan only ($295/mo) | Enterprise only | Your brand only |
| Cancellation | 12-mo default, no prorated exit | Account suspension risk | Requires support to cancel | One-click, any time |
| Data & Security | ||||
| Data Export | CSV + API export | Cannot export full transcripts | Limited export | Full data portability |
| SOC 2 Compliance | SOC 2 certified | Not certified | Security measures in place | |
| Analytics | ||||
| Reporting | Deep analytics | Shallow analytics | Strong analytics | Full analytics |
| SLA Management | SLA rules + tracking | Not available | Basic SLA features | Built-in SLA tracking |
| CSAT Surveys | Built-in | Basic surveys | Post-chat surveys | Built-in |
| Integrations | ||||
| Native Integrations | 300+ apps | Limited ecosystem | 200+ apps | Growing ecosystem |
| Open API | Full REST API | REST API | REST API | Full REST API |
Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
Crisp
Free / $45 / $95 / $295
LiveChat
$19/agent/mo (1 agent max)
SupportWire
Simple per-seat pricing
Pricing Model
Intercom
Per seat + per-resolution
Crisp
Per workspace (most pay $295)
LiveChat
4 separate products
SupportWire
Transparent per-seat
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
Crisp
$25 AI credits/mo on Essentials
LiveChat
Separate ChatBot product ($52+)
SupportWire
Included in every plan
Channels
Live Chat
Intercom
Messenger + proactive
Crisp
Real-time chat
LiveChat
Core product
SupportWire
Real-time with proactive triggers
Phone Support
Intercom
Add-on ($80+/mo)
Crisp
Not available
LiveChat
Not available
SupportWire
All plans
Ticketing
Intercom
Full ticketing system
Crisp
Basic, no SLA management
LiveChat
Separate HelpDesk ($29+/mo)
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
Crisp
Help center included
LiveChat
Separate product ($49+/mo)
SupportWire
Public and internal
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
Crisp
$25/mo AI credit budget
LiveChat
Separate ChatBot ($52+/mo)
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
Crisp
Manual training only
LiveChat
Template-based
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
Crisp
Bot + triggers
LiveChat
Requires ChatBot subscription
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
Crisp
Quick setup
LiveChat
Quick for chat only
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
Crisp
Clean, modern
LiveChat
Clean but aging
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
Crisp
Lightweight
LiveChat
Lightweight
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
Crisp
Plus plan only ($295/mo)
LiveChat
Enterprise only
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
Crisp
Account suspension risk
LiveChat
Requires support to cancel
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
Crisp
Cannot export full transcripts
LiveChat
Limited export
SupportWire
Full data portability
SOC 2 Compliance
Intercom
SOC 2 certified
Crisp
Not certified
LiveChat
Security measures in place
SupportWire
Analytics
Reporting
Intercom
Deep analytics
Crisp
Shallow analytics
LiveChat
Strong analytics
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
Crisp
Not available
LiveChat
Basic SLA features
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
Crisp
Basic surveys
LiveChat
Post-chat surveys
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
Crisp
Limited ecosystem
LiveChat
200+ apps
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
Crisp
REST API
LiveChat
REST API
SupportWire
Full REST API
Go Deeper
Read the full story
Want more than a feature table? Read our detailed comparison with reviews, pain points, and real user feedback.
SupportWire vs Intercom
Full comparison with reviews
SupportWire vs Crisp
Full comparison with reviews
SupportWire vs LiveChat
Full comparison with reviews
Intercom vs Zendesk vs SupportWire
Detailed comparison
Intercom vs Crisp vs SupportWire
Detailed comparison
Crisp vs Help Scout vs SupportWire
Detailed comparison
Tawk.to vs LiveChat vs SupportWire
Detailed comparison
Related Comparisons
Explore more matchups
See how other combinations stack up.
Intercom vs Zendesk
vs SupportWire
Intercom vs Crisp
vs SupportWire
Intercom vs HelpScout
vs SupportWire
Intercom vs LiveChat
vs SupportWire
Intercom vs Tawk.to
vs SupportWire
Zendesk vs Crisp
vs SupportWire
Zendesk vs LiveChat
vs SupportWire
Crisp vs HelpScout
vs SupportWire
Crisp vs LiveChat
vs SupportWire
Crisp vs Tawk.to
vs SupportWire
HelpScout vs LiveChat
vs SupportWire
LiveChat vs Tawk.to
vs SupportWire
Ready to Switch?
Stop comparing.
Start building.
Join the beta and see why teams are switching to SupportWire.