2-Way Comparison
Premium pricing vs budget pricing.
Neither got it right.
Intercom charges $29-$132/seat plus AI fees. Crisp advertises per-workspace pricing that sounds cheaper until 90% of teams land on the $295/mo plan. We took a different approach.
Feature Comparison
22 features. 7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 3 platforms.
| Feature | Intercom | Crisp | SupportWire |
|---|---|---|---|
| Pricing | |||
| Starting Price | $29/seat/mo + AI fees | Free / $45 / $95 / $295 | Simple per-seat pricing |
| Pricing Model | Per seat + per-resolution | Per workspace (most pay $295) | Transparent per-seat |
| Per-Resolution AI Fees | $0.99 per AI resolution | $25 AI credits/mo on Essentials | Included in every plan |
| Channels | |||
| Live Chat | Messenger + proactive | Real-time chat | Real-time with proactive triggers |
| Phone Support | Add-on ($80+/mo) | Not available | All plans |
| Ticketing | Full ticketing system | Basic, no SLA management | Full ticketing with SLAs |
| Knowledge Base | Articles + help center | Help center included | Public and internal |
| AI | |||
| AI Chatbot | Fin AI (65% resolution rate) | $25/mo AI credit budget | AI-native, included |
| AI Learning | Trains on help content | Manual training only | Learns from conversations |
| 24/7 Automation | Workflows + bots | Bot + triggers | Works 24/7 autonomously |
| Platform | |||
| Setup Time | 2-4 weeks | Quick setup | Hours, not weeks |
| Design Quality | Modern, polished | Clean, modern | Modern, minimal |
| Widget Performance | Optimized | Lightweight | Performance-optimized |
| White-Label Branding | Higher tiers only | Plus plan only ($295/mo) | Your brand only |
| Cancellation | 12-mo default, no prorated exit | Account suspension risk | One-click, any time |
| Data & Security | |||
| Data Export | CSV + API export | Cannot export full transcripts | Full data portability |
| SOC 2 Compliance | SOC 2 certified | Not certified | |
| Analytics | |||
| Reporting | Deep analytics | Shallow analytics | Full analytics |
| SLA Management | SLA rules + tracking | Not available | Built-in SLA tracking |
| CSAT Surveys | Built-in | Basic surveys | Built-in |
| Integrations | |||
| Native Integrations | 300+ apps | Limited ecosystem | Growing ecosystem |
| Open API | Full REST API | REST API | Full REST API |
Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
Crisp
Free / $45 / $95 / $295
SupportWire
Simple per-seat pricing
Pricing Model
Intercom
Per seat + per-resolution
Crisp
Per workspace (most pay $295)
SupportWire
Transparent per-seat
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
Crisp
$25 AI credits/mo on Essentials
SupportWire
Included in every plan
Channels
Live Chat
Intercom
Messenger + proactive
Crisp
Real-time chat
SupportWire
Real-time with proactive triggers
Phone Support
Intercom
Add-on ($80+/mo)
Crisp
Not available
SupportWire
All plans
Ticketing
Intercom
Full ticketing system
Crisp
Basic, no SLA management
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
Crisp
Help center included
SupportWire
Public and internal
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
Crisp
$25/mo AI credit budget
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
Crisp
Manual training only
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
Crisp
Bot + triggers
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
Crisp
Quick setup
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
Crisp
Clean, modern
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
Crisp
Lightweight
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
Crisp
Plus plan only ($295/mo)
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
Crisp
Account suspension risk
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
Crisp
Cannot export full transcripts
SupportWire
Full data portability
SOC 2 Compliance
Analytics
Reporting
Intercom
Deep analytics
Crisp
Shallow analytics
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
Crisp
Not available
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
Crisp
Basic surveys
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
Crisp
Limited ecosystem
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
Crisp
REST API
SupportWire
Full REST API
Go Deeper
Read the full story
Want more than a feature table? Read our detailed comparison with reviews, pain points, and real user feedback.
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