Three popular support tools, side by side with SupportWire, across 22 features in 7 categories. Pick the one that fits how your team actually works.

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Feature comparison

22 features.
7 categories.
No hiding.

Every feature that matters for customer support, compared honestly across 4 platforms.

Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
Zendesk
$55/agent/mo + add-ons
Tawk.to
Free core
SupportWire
Simple per-seat pricing
Pricing Model
Intercom
Per seat + per-resolution
Zendesk
7+ SKUs, add-on maze
Tawk.to
Free + paid add-ons
SupportWire
Transparent per-seat
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
Zendesk
$50/agent + $1.50/resolution
Tawk.to
$29-$399/mo add-on
SupportWire
Included in every plan
Channels
Live Chat
Intercom
Messenger + proactive
Zendesk
Zendesk Messaging
Tawk.to
Free live chat
SupportWire
Real-time with proactive triggers
Phone Support
Intercom
Add-on ($80+/mo)
Zendesk
Zendesk Talk built-in
Tawk.to
Not available
SupportWire
All plans
Ticketing
Intercom
Full ticketing system
Zendesk
Industry-leading ticketing
Tawk.to
Basic ticketing
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
Zendesk
Guide knowledge base
Tawk.to
Hosted on their subdomain
SupportWire
Public and internal
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
Zendesk
AI add-on ($50/agent/mo)
Tawk.to
Basic add-on
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
Zendesk
Requires manual setup
Tawk.to
Not autonomous
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
Zendesk
Triggers + automations
Tawk.to
Stops when agents offline
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
Zendesk
4-8 weeks typical
Tawk.to
Minutes (basic chat)
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
Zendesk
Functional but dated
Tawk.to
Recently refreshed, still dated
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
Zendesk
Reliable
Tawk.to
~700KB payload
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
Zendesk
Enterprise tiers
Tawk.to
$19/mo to remove branding
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
Zendesk
Annual default, 20-30% premium
Tawk.to
Post-cancellation charges reported
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
Zendesk
Full export tools
Tawk.to
Limited export
SupportWire
Full data portability
SOC 2 Compliance
Intercom
SOC 2 certified
Zendesk
SOC 2; HIPAA on Enterprise
Tawk.to
No SOC 2, no HIPAA
SupportWire
Coming soon
Analytics
Reporting
Intercom
Deep analytics
Zendesk
Explore (deep, complex)
Tawk.to
Basic reports
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
Zendesk
Enterprise-grade SLAs
Tawk.to
Not available
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
Zendesk
Built-in
Tawk.to
Not available
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
Zendesk
1,900+ apps
Tawk.to
Limited native + Zapier
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
Zendesk
Full REST API
Tawk.to
Limited API
SupportWire
Full REST API

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