Intercom bundles a lot at premium prices. LiveChat splits chat, bots, tickets, and KB into four subscriptions. SupportWire puts all of it in one platform you can budget for.
Feature comparison
22 features.
7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 3 platforms.
| Feature | Intercom | LiveChat | SupportWire |
|---|---|---|---|
| Pricing | |||
| Starting Price | $29/seat/mo + AI fees | $19/agent/mo (1 agent max) | Simple per-seat pricing |
| Pricing Model | Per seat + per-resolution | 4 separate products | Transparent per-seat |
| Per-Resolution AI Fees | $0.99 per AI resolution | Separate ChatBot product ($52+) | Included in every plan |
| Channels | |||
| Live Chat | Messenger + proactive | Core product | Real-time with proactive triggers |
| Phone Support | Add-on ($80+/mo) | Not available | All plans |
| Ticketing | Full ticketing system | Separate HelpDesk ($29+/mo) | Full ticketing with SLAs |
| Knowledge Base | Articles + help center | Separate product ($49+/mo) | Public and internal |
| AI | |||
| AI Chatbot | Fin AI (65% resolution rate) | Separate ChatBot ($52+/mo) | AI-native, included |
| AI Learning | Trains on help content | Template-based | Learns from conversations |
| 24/7 Automation | Workflows + bots | Requires ChatBot subscription | Works 24/7 autonomously |
| Platform | |||
| Setup Time | 2-4 weeks | Quick for chat only | Hours, not weeks |
| Design Quality | Modern, polished | Clean but aging | Modern, minimal |
| Widget Performance | Optimized | Lightweight | Performance-optimized |
| White-Label Branding | Higher tiers only | Enterprise only | Your brand only |
| Cancellation | 12-mo default, no prorated exit | Requires support to cancel | One-click, any time |
| Data & Security | |||
| Data Export | CSV + API export | Limited export | Full data portability |
| SOC 2 Compliance | SOC 2 certified | Security measures in place | |
| Analytics | |||
| Reporting | Deep analytics | Strong analytics | Full analytics |
| SLA Management | SLA rules + tracking | Basic SLA features | Built-in SLA tracking |
| CSAT Surveys | Built-in | Post-chat surveys | Built-in |
| Integrations | |||
| Native Integrations | 300+ apps | 200+ apps | Growing ecosystem |
| Open API | Full REST API | REST API | Full REST API |
Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
LiveChat
$19/agent/mo (1 agent max)
SupportWire
Simple per-seat pricing
Pricing Model
Intercom
Per seat + per-resolution
LiveChat
4 separate products
SupportWire
Transparent per-seat
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
LiveChat
Separate ChatBot product ($52+)
SupportWire
Included in every plan
Channels
Live Chat
Intercom
Messenger + proactive
LiveChat
Core product
SupportWire
Real-time with proactive triggers
Phone Support
Intercom
Add-on ($80+/mo)
LiveChat
Not available
SupportWire
All plans
Ticketing
Intercom
Full ticketing system
LiveChat
Separate HelpDesk ($29+/mo)
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
LiveChat
Separate product ($49+/mo)
SupportWire
Public and internal
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
LiveChat
Separate ChatBot ($52+/mo)
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
LiveChat
Template-based
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
LiveChat
Requires ChatBot subscription
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
LiveChat
Quick for chat only
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
LiveChat
Clean but aging
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
LiveChat
Lightweight
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
LiveChat
Enterprise only
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
LiveChat
Requires support to cancel
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
LiveChat
Limited export
SupportWire
Full data portability
SOC 2 Compliance
Analytics
Reporting
Intercom
Deep analytics
LiveChat
Strong analytics
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
LiveChat
Basic SLA features
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
LiveChat
Post-chat surveys
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
LiveChat
200+ apps
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
LiveChat
REST API
SupportWire
Full REST API
Go deeper
Read the full story.
Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.
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