2-Way Comparison
Free vs expensive vs
just right.
Tawk.to is free but feels like 2016. LiveChat charges for four separate products to get what should be one. If you're comparing chat tools and wondering why the choice has to be this hard, it doesn't.
Feature Comparison
22 features. 7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 3 platforms.
| Feature | LiveChat | Tawk.to | SupportWire |
|---|---|---|---|
| Pricing | |||
| Starting Price | $19/agent/mo (1 agent max) | Free core | Simple per-seat pricing |
| Pricing Model | 4 separate products | Free + paid add-ons | Transparent per-seat |
| Per-Resolution AI Fees | Separate ChatBot product ($52+) | $29-$399/mo add-on | Included in every plan |
| Channels | |||
| Live Chat | Core product | Free live chat | Real-time with proactive triggers |
| Phone Support | Not available | Not available | All plans |
| Ticketing | Separate HelpDesk ($29+/mo) | Basic ticketing | Full ticketing with SLAs |
| Knowledge Base | Separate product ($49+/mo) | Hosted on their subdomain | Public and internal |
| AI | |||
| AI Chatbot | Separate ChatBot ($52+/mo) | Basic add-on | AI-native, included |
| AI Learning | Template-based | Not autonomous | Learns from conversations |
| 24/7 Automation | Requires ChatBot subscription | Stops when agents offline | Works 24/7 autonomously |
| Platform | |||
| Setup Time | Quick for chat only | Minutes (basic chat) | Hours, not weeks |
| Design Quality | Clean but aging | Recently refreshed, still dated | Modern, minimal |
| Widget Performance | Lightweight | ~700KB payload | Performance-optimized |
| White-Label Branding | Enterprise only | $19/mo to remove branding | Your brand only |
| Cancellation | Requires support to cancel | Post-cancellation charges reported | One-click, any time |
| Data & Security | |||
| Data Export | Limited export | Limited export | Full data portability |
| SOC 2 Compliance | Security measures in place | No SOC 2, no HIPAA | |
| Analytics | |||
| Reporting | Strong analytics | Basic reports | Full analytics |
| SLA Management | Basic SLA features | Not available | Built-in SLA tracking |
| CSAT Surveys | Post-chat surveys | Not available | Built-in |
| Integrations | |||
| Native Integrations | 200+ apps | Limited native + Zapier | Growing ecosystem |
| Open API | REST API | Limited API | Full REST API |
Pricing
Starting Price
LiveChat
$19/agent/mo (1 agent max)
Tawk.to
Free core
SupportWire
Simple per-seat pricing
Pricing Model
LiveChat
4 separate products
Tawk.to
Free + paid add-ons
SupportWire
Transparent per-seat
Per-Resolution AI Fees
LiveChat
Separate ChatBot product ($52+)
Tawk.to
$29-$399/mo add-on
SupportWire
Included in every plan
Channels
Live Chat
LiveChat
Core product
Tawk.to
Free live chat
SupportWire
Real-time with proactive triggers
Phone Support
LiveChat
Not available
Tawk.to
Not available
SupportWire
All plans
Ticketing
LiveChat
Separate HelpDesk ($29+/mo)
Tawk.to
Basic ticketing
SupportWire
Full ticketing with SLAs
Knowledge Base
LiveChat
Separate product ($49+/mo)
Tawk.to
Hosted on their subdomain
SupportWire
Public and internal
AI
AI Chatbot
LiveChat
Separate ChatBot ($52+/mo)
Tawk.to
Basic add-on
SupportWire
AI-native, included
AI Learning
LiveChat
Template-based
Tawk.to
Not autonomous
SupportWire
Learns from conversations
24/7 Automation
LiveChat
Requires ChatBot subscription
Tawk.to
Stops when agents offline
SupportWire
Works 24/7 autonomously
Platform
Setup Time
LiveChat
Quick for chat only
Tawk.to
Minutes (basic chat)
SupportWire
Hours, not weeks
Design Quality
LiveChat
Clean but aging
Tawk.to
Recently refreshed, still dated
SupportWire
Modern, minimal
Widget Performance
LiveChat
Lightweight
Tawk.to
~700KB payload
SupportWire
Performance-optimized
White-Label Branding
LiveChat
Enterprise only
Tawk.to
$19/mo to remove branding
SupportWire
Your brand only
Cancellation
LiveChat
Requires support to cancel
Tawk.to
Post-cancellation charges reported
SupportWire
One-click, any time
Data & Security
Data Export
LiveChat
Limited export
Tawk.to
Limited export
SupportWire
Full data portability
SOC 2 Compliance
Analytics
Reporting
LiveChat
Strong analytics
Tawk.to
Basic reports
SupportWire
Full analytics
SLA Management
LiveChat
Basic SLA features
Tawk.to
Not available
SupportWire
Built-in SLA tracking
CSAT Surveys
LiveChat
Post-chat surveys
Tawk.to
Not available
SupportWire
Built-in
Integrations
Native Integrations
LiveChat
200+ apps
Tawk.to
Limited native + Zapier
SupportWire
Growing ecosystem
Open API
LiveChat
REST API
Tawk.to
Limited API
SupportWire
Full REST API
Go Deeper
Read the full story
Want more than a feature table? Read our detailed comparison with reviews, pain points, and real user feedback.
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