Crisp caps AI at 50 actions on the mid-tier. Tawk.to automation stops when agents log off. SupportWire gives you real AI, working 24/7, on pricing you can grow into.
Feature comparison
22 features.
7 categories.
No hiding.
Every feature that matters for customer support, compared honestly across 3 platforms.
| Feature | Crisp | Tawk.to | SupportWire |
|---|---|---|---|
| Pricing | |||
| Starting Price | Free / $45 / $95 / $295 | Free core | Simple per-seat pricing |
| Pricing Model | Per workspace (most pay $295) | Free + paid add-ons | Transparent per-seat |
| Per-Resolution AI Fees | $25 AI credits/mo on Essentials | $29-$399/mo add-on | Included in every plan |
| Channels | |||
| Live Chat | Real-time chat | Free live chat | Real-time with proactive triggers |
| Phone Support | Not available | Not available | All plans |
| Ticketing | Basic, no SLA management | Basic ticketing | Full ticketing with SLAs |
| Knowledge Base | Help center included | Hosted on their subdomain | Public and internal |
| AI | |||
| AI Chatbot | $25/mo AI credit budget | Basic add-on | AI-native, included |
| AI Learning | Manual training only | Not autonomous | Learns from conversations |
| 24/7 Automation | Bot + triggers | Stops when agents offline | Works 24/7 autonomously |
| Platform | |||
| Setup Time | Quick setup | Minutes (basic chat) | Hours, not weeks |
| Design Quality | Clean, modern | Recently refreshed, still dated | Modern, minimal |
| Widget Performance | Lightweight | ~700KB payload | Performance-optimized |
| White-Label Branding | Plus plan only ($295/mo) | $19/mo to remove branding | Your brand only |
| Cancellation | Account suspension risk | Post-cancellation charges reported | One-click, any time |
| Data & Security | |||
| Data Export | Cannot export full transcripts | Limited export | Full data portability |
| SOC 2 Compliance | Not certified | No SOC 2, no HIPAA | |
| Analytics | |||
| Reporting | Shallow analytics | Basic reports | Full analytics |
| SLA Management | Not available | Not available | Built-in SLA tracking |
| CSAT Surveys | Basic surveys | Not available | Built-in |
| Integrations | |||
| Native Integrations | Limited ecosystem | Limited native + Zapier | Growing ecosystem |
| Open API | REST API | Limited API | Full REST API |
Pricing
Starting Price
Crisp
Free / $45 / $95 / $295
Tawk.to
Free core
SupportWire
Simple per-seat pricing
Pricing Model
Crisp
Per workspace (most pay $295)
Tawk.to
Free + paid add-ons
SupportWire
Transparent per-seat
Per-Resolution AI Fees
Crisp
$25 AI credits/mo on Essentials
Tawk.to
$29-$399/mo add-on
SupportWire
Included in every plan
Channels
Live Chat
Crisp
Real-time chat
Tawk.to
Free live chat
SupportWire
Real-time with proactive triggers
Phone Support
Crisp
Not available
Tawk.to
Not available
SupportWire
All plans
Ticketing
Crisp
Basic, no SLA management
Tawk.to
Basic ticketing
SupportWire
Full ticketing with SLAs
Knowledge Base
Crisp
Help center included
Tawk.to
Hosted on their subdomain
SupportWire
Public and internal
AI
AI Chatbot
Crisp
$25/mo AI credit budget
Tawk.to
Basic add-on
SupportWire
AI-native, included
AI Learning
Crisp
Manual training only
Tawk.to
Not autonomous
SupportWire
Learns from conversations
24/7 Automation
Crisp
Bot + triggers
Tawk.to
Stops when agents offline
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Crisp
Quick setup
Tawk.to
Minutes (basic chat)
SupportWire
Hours, not weeks
Design Quality
Crisp
Clean, modern
Tawk.to
Recently refreshed, still dated
SupportWire
Modern, minimal
Widget Performance
Crisp
Lightweight
Tawk.to
~700KB payload
SupportWire
Performance-optimized
White-Label Branding
Crisp
Plus plan only ($295/mo)
Tawk.to
$19/mo to remove branding
SupportWire
Your brand only
Cancellation
Crisp
Account suspension risk
Tawk.to
Post-cancellation charges reported
SupportWire
One-click, any time
Data & Security
Data Export
Crisp
Cannot export full transcripts
Tawk.to
Limited export
SupportWire
Full data portability
SOC 2 Compliance
Analytics
Reporting
Crisp
Shallow analytics
Tawk.to
Basic reports
SupportWire
Full analytics
SLA Management
Crisp
Not available
Tawk.to
Not available
SupportWire
Built-in SLA tracking
CSAT Surveys
Crisp
Basic surveys
Tawk.to
Not available
SupportWire
Built-in
Integrations
Native Integrations
Crisp
Limited ecosystem
Tawk.to
Limited native + Zapier
SupportWire
Growing ecosystem
Open API
Crisp
REST API
Tawk.to
Limited API
SupportWire
Full REST API
Go deeper
Read the full story.
Feature tables only tell half of it. Each deep-dive walks through pricing traps, real Trustpilot quotes, and where the product breaks down for growing teams.
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