Three popular support tools, side by side with SupportWire, across 22 features in 7 categories. Pick the one that fits how your team actually works.

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Feature comparison

22 features.
7 categories.
No hiding.

Every feature that matters for customer support, compared honestly across 4 platforms.

Pricing
Starting Price
Intercom
$29/seat/mo + AI fees
Crisp
Free / $45 / $95 / $295
HelpScout
Free / $25 / $75 / Custom
SupportWire
Simple per-seat pricing
Pricing Model
Intercom
Per seat + per-resolution
Crisp
Per workspace (most pay $295)
HelpScout
Contact-based, unpredictable
SupportWire
Transparent per-seat
Per-Resolution AI Fees
Intercom
$0.99 per AI resolution
Crisp
$25 AI credits/mo on Essentials
HelpScout
$0.75 per AI resolution
SupportWire
Included in every plan
Channels
Live Chat
Intercom
Messenger + proactive
Crisp
Real-time chat
HelpScout
Beacon widget, reactive
SupportWire
Real-time with proactive triggers
Phone Support
Intercom
Add-on ($80+/mo)
Crisp
Not available
HelpScout
Not available (14+ years)
SupportWire
All plans
Ticketing
Intercom
Full ticketing system
Crisp
Basic, no SLA management
HelpScout
Shared inbox
SupportWire
Full ticketing with SLAs
Knowledge Base
Intercom
Articles + help center
Crisp
Help center included
HelpScout
Public only, broken editor
SupportWire
Public and internal
AI
AI Chatbot
Intercom
Fin AI (65% resolution rate)
Crisp
$25/mo AI credit budget
HelpScout
$0.75/resolution add-on
SupportWire
AI-native, included
AI Learning
Intercom
Trains on help content
Crisp
Manual training only
HelpScout
Public articles only
SupportWire
Learns from conversations
24/7 Automation
Intercom
Workflows + bots
Crisp
Bot + triggers
HelpScout
Keyword-matching only
SupportWire
Works 24/7 autonomously
Platform
Setup Time
Intercom
2-4 weeks
Crisp
Quick setup
HelpScout
Hours to days
SupportWire
Hours, not weeks
Design Quality
Intercom
Modern, polished
Crisp
Clean, modern
HelpScout
Clean, simple
SupportWire
Modern, minimal
Widget Performance
Intercom
Optimized
Crisp
Lightweight
HelpScout
Light Beacon widget
SupportWire
Performance-optimized
White-Label Branding
Intercom
Higher tiers only
Crisp
Plus plan only ($295/mo)
HelpScout
Limited customization
SupportWire
Your brand only
Cancellation
Intercom
12-mo default, no prorated exit
Crisp
Account suspension risk
HelpScout
Straightforward
SupportWire
One-click, any time
Data & Security
Data Export
Intercom
CSV + API export
Crisp
Cannot export full transcripts
HelpScout
CSV export available
SupportWire
Full data portability
SOC 2 Compliance
Intercom
SOC 2 certified
Crisp
Not certified
HelpScout
SOC 2 certified
SupportWire
Coming soon
Analytics
Reporting
Intercom
Deep analytics
Crisp
Shallow analytics
HelpScout
Basic dashboards
SupportWire
Full analytics
SLA Management
Intercom
SLA rules + tracking
Crisp
Not available
HelpScout
No SLA tracking
SupportWire
Built-in SLA tracking
CSAT Surveys
Intercom
Built-in
Crisp
Basic surveys
HelpScout
Satisfaction ratings
SupportWire
Built-in
Integrations
Native Integrations
Intercom
300+ apps
Crisp
Limited ecosystem
HelpScout
100+ apps
SupportWire
Growing ecosystem
Open API
Intercom
Full REST API
Crisp
REST API
HelpScout
REST API
SupportWire
Full REST API

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