Pricing Calculator

What support software actually costs.

Input your team size and needs. See real calculated costs across every major competitor, side by side.

Company size:

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3
500
20%

100 AI resolutions

Only available from Intercom and Zendesk

Extra cost only on LiveChat ($49/mo)

Show competitors:

Intercom

Advanced
Base plan $255
AI / automation $204
Phone support $0
Knowledge base Included
Other add-ons $99
Monthly total $558
Annual $6,696
Per conversation $1.12

Zendesk

Suite Growth
Base plan $267
AI / automation $300
Phone support Included
Knowledge base Included
Monthly total $567
Annual $6,804
Per conversation $1.13

Crisp

Unlimited
Base plan $95
AI / automation $25
Phone support Not available
Knowledge base Included
Monthly total $120
Annual $1,440
Per conversation $0.24

HelpScout

Plus
Base plan $225
AI / automation $75
Phone support Not available
Knowledge base Included
Monthly total $300
Annual $3,600
Per conversation $0.60

LiveChat

Team + HelpDesk
Base plan $204
AI / automation $52
Phone support Not available
Knowledge base $49
Monthly total $305
Annual $3,660
Per conversation $0.61

Tawk.to

Free
Base plan $0
AI / automation $29
Phone support Not available
Knowledge base Included
Other add-ons $19
Monthly total $48
Annual $576
Per conversation $0.10

How we calculated this

We picked the most common "growth tier" plan for each competitor - the plan most teams actually end up on, not the cheapest tier that's missing half the features. All prices use annual billing rates from each vendor's public pricing page.

AI costs are calculated as your monthly conversations multiplied by the AI resolution percentage you set. Competitors that charge per-resolution (Intercom at $0.99, Zendesk at $1.50, HelpScout at $0.75) will see their costs scale with volume. Tools with flat AI pricing (Crisp at $25/mo, LiveChat ChatBot at $52/mo, Tawk.to at $29/mo) stay constant regardless of usage.

Phone support and knowledge base costs only apply to competitors that charge extra for those features. "Included" means the feature comes with the base plan. "Not available" means the competitor doesn't offer it at all.

Frequently asked questions

We use publicly listed pricing from each competitor's website as of early 2025. We pick the most common growth-tier plan for each tool since that's what most teams actually end up on. Your actual bill may vary based on custom deals, annual vs monthly billing, or usage-based overages.
Intercom: Advanced ($85/seat). Zendesk: Suite Growth ($89/agent). Crisp: Unlimited or Enterprise depending on team size. HelpScout: Plus ($75/user). LiveChat: Team plan plus HelpDesk add-on. Tawk.to: Free core with AI and branding add-ons. These are the tiers most growing teams land on - not the cheapest plan that lacks features, and not the enterprise tier you probably don't need yet.
An AI resolution is when the AI chatbot successfully handles a customer question without a human agent needing to step in. We calculate AI resolutions as your monthly conversations multiplied by the AI resolution percentage you set with the slider. The cost per resolution varies by competitor - Intercom charges $0.99 each, Zendesk $1.50, and HelpScout $0.75.
Most chat-first support tools (Crisp, HelpScout, LiveChat, Tawk.to) don't offer built-in phone support at all. Intercom offers it as a paid add-on ($80/month). Only Zendesk includes phone (Zendesk Talk) in their Suite plans. If phone support is critical for your team, that narrows the field significantly.
We're currently in beta with invite-only access. Our pricing will be simple per-seat with no per-resolution AI fees, no add-on maze, and no surprise overages. Join the beta to get early access and founding-member pricing.
All prices shown are for annual billing (paid yearly) which is the cheaper option from every vendor. Monthly billing typically costs 15-30% more. If you're on month-to-month billing, expect your actual costs to be higher than what this calculator shows.

Predictable pricing. No per-resolution fees.

SupportWire bundles live chat, AI, and your knowledge base in one simple per-seat price. No add-on maze. No bill shock.

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