Olark Pricing Calculator

Olark looks cheap at $29/seat. Then you add the PowerUps you actually need. Configure your setup and see what you'll really pay.

Team size:

Configure Your Setup

Billing cycle
5
PowerUp add-ons

What they show you

Advertised price

$29

/ seat / month

Seats only

$145

/ month

What you actually pay

True monthly cost

$204

/ month

Effective per seat

$40.80

/ seat / month

Monthly Cost Breakdown

Monthly plan (5 seats x $29) $145
Non-branded Chatbox $59
Monthly total $204
Annual total $2,448

Still not included at any price

  • ✗ AI chatbot (Pro plan only, sales call required)
  • ✗ Ticketing system
  • ✗ Knowledge base
  • ✗ Phone support
  • ✗ SLA management

What you get: Olark vs SupportWire

Olark charges extra for features. SupportWire includes everything.

FeatureOlarkSupportWire
Live chatIncludedIncluded
AI chatbotPro plan only (sales call)Included
TicketingNot availableIncluded
Knowledge baseNot availableIncluded
Phone supportNot availableIncluded
SLA trackingNot availableIncluded
Remove branding+$59/moIncluded
Visitor insights+$59/moIncluded
Co-browsing+$99/moIncluded

The real cost of "just a chat widget"

Olark's pitch is simplicity. $29/seat/month for live chat. No bloat, no complexity. And that part is true.

The problem is that support in 2026 isn't just live chat. You need a knowledge base so customers can self-serve. You need ticketing for issues that can't be resolved in one conversation. You need AI to handle the repetitive questions your team answers 50 times a day. You need SLA tracking so you know when you're falling behind.

Olark doesn't offer any of that. So you buy separate tools. A knowledge base here, a ticketing system there, an AI chatbot from somewhere else. Each with its own login, its own billing, its own data silo. Before you know it, you're paying more than you would for a complete platform, and your data is scattered across five different vendors.

That's the hidden cost this calculator can't show you: the operational overhead of running your support stack on duct tape.

Frequently asked questions

The Standard plan starts at $29/seat/month. Sounds reasonable. But most teams end up adding PowerUps like non-branded chatbox ($59/mo), visitor insights ($59/mo), and co-browsing ($99/mo). A 5-person team with those three add-ons pays $204/month for what is still just a chat widget. No ticketing, no knowledge base, no AI, no phone support.
PowerUps are modular add-ons that extend Olark's basic chat functionality. Each one is priced separately at $29-$99/month regardless of team size. They include co-browsing, visitor insights, non-branded chatbox, and live chat translation. The Pro plan includes all PowerUps, but requires a sales call and custom contract with no public pricing.
Olark Pro includes all PowerUps, AI chatbots (CoPilot), a dedicated account manager, and priority support. The catch: no public pricing. You have to talk to sales. Based on reported costs, if you bought all PowerUps individually they'd total $246/month on top of your seat fees. Pro likely costs less than that, but the lack of transparency makes it hard to budget.
Yes. Monthly billing is $29/seat. Annual billing drops it to roughly $23/seat (21% off). A 2-year commitment gets you to about $19/seat (35% off). The discount is significant, but you're locking in for 1-2 years with a tool that doesn't include AI, ticketing, or a knowledge base. Make sure that's actually what you need before committing.
Olark is a chat widget with optional add-ons. SupportWire is a complete support platform. AI, ticketing, knowledge base, phone support, SLA tracking, and branding removal are all included on every SupportWire plan. There are no per-feature add-ons and no sales calls required for pricing. For most teams, SupportWire replaces Olark plus 3-4 other tools you'd need alongside it.
Olark's CoPilot is available on the Pro plan only (custom pricing, sales call required). It can route chats and capture contact info, but it doesn't use natural language processing. It can't understand customer questions and generate contextual responses the way modern AI chatbots do. For teams that need real AI automation, Olark isn't the answer.

Want everything Olark charges extra for, included from day one?

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