What is AI copilot?
AI that makes human agents faster: summaries, categorization, suggested answers.
An AI copilot refers to AI capabilities that make human agents faster and more effective rather than replacing them: conversation summarization, categorization, suggested answers, and similar assists.
Even when a human takes over a conversation, the copilot keeps the AI involved behind the scenes.
See it on SupportWire
Related terms
- AI as first responder Making the AI agent the default entry point for every conversation, and the end point for most.
- Hybrid by design AI and humans working as one system from the start, not stitched together after.
- Invisible handoff A transition between AI and human the customer never notices. Context carries over intact.
- Proactive support Using AI to anticipate needs and offer help before a problem is raised.