What is Knowledge base?
The repository of articles and docs that fuels an AI agent's answers.
A knowledge base is the repository of help articles, documentation, and reference material that fuels an AI agent’s answers.
Its coverage, accuracy, and structure are among the single biggest determinants of AI performance, making knowledge base quality a prerequisite for any serious deployment.
See it on SupportWire
Related terms
- AI as first responder Making the AI agent the default entry point for every conversation, and the end point for most.
- Hybrid by design AI and humans working as one system from the start, not stitched together after.
- Invisible handoff A transition between AI and human the customer never notices. Context carries over intact.
- Proactive support Using AI to anticipate needs and offer help before a problem is raised.