Apology: agent behaviour Apology: agent behaviour

Hi {{first_name}},

I read through your previous conversation, and your reaction is fair. We didn't show up the way we should have.

I've shared the thread with our team lead so we can address it internally, that's on us, not something you need to follow up on.

Now to actually solve what you came in for: {{resolution_or_next_step}}.

{{agent_name}}