Data loss: investigation Data loss: investigation

Hi {{first_name}},

Pulling this out of the queue and treating it as urgent. Lost data is the worst feeling.

Engineering is checking our backups now. Most likely we can restore from {{backup_window}}, meaning you'd lose at most {{worst_case_data_loss}} of recent activity.

I'll have a definitive answer within {{eta_hours}} hours. Don't make any major changes in {{affected_area}} until I confirm, that helps us restore cleanly.

{{agent_name}}