Customer requests a feature. Acknowledge without overpromising.

Channels: email

Hi {{first_name}},

Good idea, {{feature_summary}} would solve a real problem. I've logged it on our roadmap board: {{request_url}}.

I can't promise a timeline (we have to weigh it against other work), but I'll comment on that thread when there's movement. You can also subscribe to it for updates.

If there's a workaround that gets you 70% of the way today, it's {{workaround}}.

{{agent_name}}

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