Customer reports mobile app crashing. Need diagnostics.
Hi {{first_name}},
Sorry, crashes are no fun.
To track this down, can you send:
1. Device + OS version (e.g. iPhone 15, iOS 18.2)
2. App version (Settings → About in the app)
3. Steps that trigger the crash
4. Approximate time of last crash so we can correlate logs
While I dig in, force-quit + reinstall fixes about half of these. Worth a try.
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