Ticket sat open with no customer reply.
Hi {{first_name}},
Haven't heard back on {{ticket_summary}}. Closing the ticket for now to keep our queue clean.
If you still need help, reply to this thread and it'll reopen, no need to start a new one.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.