CSAT follow-up: low score CSAT follow-up: low score

Hi {{first_name}},

Saw your {{csat_score}} rating, appreciate the honest feedback. Can you help me understand what specifically didn't meet expectations?

Was it the response time, the eventual answer, the tone, something else?

Whatever it is, I want to either fix it for you now or fix it for the next person who hits the same thing.

{{agent_name}}