Customer hit a usage milestone; acknowledge it.
Hi {{first_name}},
Just noticed {{company_name}} hit {{milestone}} on {{product_name}} this week. That's real volume.
For context, that puts you in the top {{percentile}} of accounts.
Anything we should be doing differently to support you at this scale?
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.