Old rep leaving; introducing new one.

Channels: email

Hi {{first_name}},

Brief change: I'm transitioning out of the account rep role on {{transition_date}}. {{new_rep_name}} (copied) will be your new contact.

I've shared everything, context, history, goals, open items. You shouldn't feel a gap.

{{new_rep_name}} will reach out separately to introduce themselves and schedule a handoff call if useful.

Thanks for the work we've done together.

{{agent_name}}

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