Executive complaint: acknowledged Executive complaint: acknowledged

Hi {{first_name}},

Got your note. The fact that it had to come from {{exec_name}} means we screwed up earlier. Sorry.

Here's what happens now:
1. I'm pulling the full ticket history to understand where we lost the thread
2. {{leadership_name}} will personally call you by {{call_eta}}
3. We'll have a written response with concrete next steps within {{written_response_window}}

I'll be your single point of contact through this.

{{agent_name}}