Reclassifying ticket as high priority.
Hi {{first_name}},
I've bumped this to {{priority_level}} based on {{escalation_reason}}.
What that means:
- Response cadence drops to every {{cadence}}
- Engineering gets paged if needed
- I personally own this until resolved
I'll have an update for you by {{first_update_eta}}.
{{agent_name}}Related templates
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