Need to see customer's screen to debug.

Channels: email

Hi {{first_name}},

I think the fastest way past this is a quick screen share, I want to see exactly what you're seeing, in real time.

Send me a {{video_tool_link}} room link or grab a slot on my calendar: {{calendar_url}}. 15 minutes max.

If a screen share isn't possible, a screen recording (using {{recording_tool}}) would also work.

{{agent_name}}

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