Need to see customer's screen to debug.
Hi {{first_name}},
I think the fastest way past this is a quick screen share, I want to see exactly what you're seeing, in real time.
Send me a {{video_tool_link}} room link or grab a slot on my calendar: {{calendar_url}}. 15 minutes max.
If a screen share isn't possible, a screen recording (using {{recording_tool}}) would also work.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.