Blocked on third party Blocked on third party

Hi {{first_name}},

Update: we've done everything we can on our side. The remaining fix has to come from {{third_party_name}}, I've opened a ticket with them ({{third_party_ticket}}) and am pushing for {{requested_action}}.

Their typical turnaround: {{vendor_eta}}. I'll chase weekly until it lands.

If you have a relationship with anyone at {{third_party_name}}, sometimes a customer-side push helps speed things up.

{{agent_name}}