Request doesn't fit product direction.
Hi {{first_name}},
Want to be upfront: {{feature_summary}} isn't something we plan to build. Not because it's a bad idea, it's because {{decline_reason}}.
What may get you 80% of the way: {{alternative_approach}}.
If that doesn't work for your use case, {{competitor_or_alternative}} is built specifically for this and would probably serve you better.
{{agent_name}}Related templates
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