Removed a feature customer relied on.

Channels: email

Hi {{first_name}},

We removed {{removed_feature}} on {{removal_date}}. I know you used it, sorry we made that change without a louder heads-up.

The closest replacement is {{alternative_feature}}, which gets you about {{coverage_percent}} of what {{removed_feature}} did. Not a perfect swap.

If you want to talk through what's missing, I'm here. We're tracking requests to bring parts of it back at {{feedback_url}}.

{{agent_name}}

Related templates

Macros that learn. Not a Notion doc.

SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.