Apology: issue cannot be resolved Apology: issue cannot be resolved

Hi {{first_name}},

I want to be straight with you, I don't think we can solve {{problem_summary}} in a way that meets what you actually need.

Here's what we can offer: {{best_available_offer}}. And here's what I'd recommend if it's not enough: {{honest_alternative_recommendation}}.

I'd rather lose your business honestly than promise something we can't deliver.

{{agent_name}}