Proration: explained Proration: explained

Hi {{first_name}},

Quick explanation on the {{prorated_amount}} charge:

When you upgraded from {{old_plan}} to {{new_plan}} on {{upgrade_date}}, we credited the unused portion of your old plan ({{credit_amount}}) and charged the new plan rate for the remaining {{remaining_days}} days of the cycle.

So the math: {{new_plan_full}} − {{credit_amount}} = {{prorated_amount}}.

Next renewal on {{next_renewal_date}} will be the standard {{new_plan_full}}.

{{agent_name}}