Failed payments, prorations, subscription disputes, receipts.
Failed payment: first notice
Card declined on auto-renewal. Notify and request update.
Open →Final payment notice
Multiple failed retries. Service suspension imminent.
Open →Card updated: confirmation
Customer updated card; payment now successful.
Open →email · chat
Receipt: resend
Customer asks for receipt or invoice.
Open →Proration: explained
Customer confused why upgrade charge was a partial amount.
Open →Account suspended: non-payment
Account moved to read-only after failed payments.
Open →Overcharge: investigating
Customer disputes a charge amount they didn't expect.
Open →Tax / VAT question
Customer asks why tax was applied.
Open →Currency change request
Customer wants to switch billing currency.
Open →PO / invoice billing setup
Business customer wants invoice/PO billing instead of card.
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