Cancelling: switching to competitor Cancelling: switching to competitor

Hi {{first_name}},

Heard you're moving to {{competitor_name}}. Curious what tipped it for you, was it {{guess_reason_1}}, {{guess_reason_2}}, or something else?

I'm not going to talk you out of it. But if there's a feature gap or a price gap I should know about for next time, that's useful.

Wishing you well at {{competitor_name}}. If they don't work out, we'll be here.

{{agent_name}}