Discount offer: at-risk Discount offer: at-risk

Hi {{first_name}},

I want to be straight with you, I've been watching your usage drop over the past {{decline_window}}, and that usually means one of:

1. You found a better fit elsewhere
2. Priorities shifted internally
3. We're not delivering what you need

If price is part of it, I can offer {{discount_offer}} for the next {{discount_duration}}, applied today, no commitment to stay beyond that.

If it's anything else, tell me what and I'll see what I can do.

{{agent_name}}